"I say again, Shaw is welcome to her opinion, but I don't necessarily agree with it. I think she gets to decide if intent, when explained, makes up for part of the unintentional harm done or not. For her, maybe it doesn't matter what intent is if the way it's expressed does harm. That's her choice, and for her own wellbeing she gets to make it. But that doesn't make it the standardized barometer for every interaction with every person, and it doesn't mean she's right that your intentions didn't matter."

He gestures to Malcolm's communicator. "I think you feel raw enough about the way people treated you over your relationship with Will that it makes perfect sense that you didn't approach that with the gentleness you might have if you'd taken some time to consider it or talk to someone else about it first. He hurt you, his opinions impacted others' actions toward you, and from where you were standing, he was sitting pretty on a high horse that just got its knees broken. That feels good when it happens to someone who treats you badly. Even if it might not, given a little time and consideration."