Neal remembers the only real arguments he had with Malcolm, like the bad-weather ache of an old wound.

"That's a fast track to an inmate not wanting to listen to anything you say. And the more you tell them that they don't know what they need, the angrier and more resistant it's going to make them. Even if what they say they need isn't what you, personally, think they should have, there's boundaries--" like refusing to give Kendall drugs "--and there's arrogance."

Like assuming a grown adult, regardless of inmate status, can't express who they want to have as a partner.